Get in Touch With Us
Got a question about one of the casinos not on Gamstop we've reviewed, spotted something that needs updating, or simply want to tell us what you think of the site? This page covers the ways to reach Non Gamstop Casinos and the kind of things we can actually help with.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of the team will pick it up personally — we don't rely on automated replies to stand in for a proper answer. Try to include a few details about what you're asking so we can point your message at the right person straight away. We aim to reply within two working days, though it can take a little longer if we're dealing with a high volume of messages.
What We Can Help With
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Questions about a specific brand — if you want more detail on how Betmica, Kikibet, Betninja or any other operator we cover handles payments, bonus terms or game selection, ask and we'll do our best to clarify.
- Corrections — bonus terms, licensing details and payment options change regularly at gambling sites not on Gamstop. If something on our pages looks out of date, flag it and we'll check it.
- How we rate and rank — if you'd like to know why one non Gamstop casino sits above another, or what goes into our editorial ratings, we're happy to explain our approach in more detail.
- Content suggestions — if there's a topic around casinos not on Gamstop, payment methods or new sites you'd like us to cover, we take reader suggestions seriously when planning future pages.
- Self-exclusion and account queries — we don't manage accounts or self-exclusion on behalf of any operator, but if you're trying to understand how self-exclusion works at sites outside Gamstop, we can point you towards the general guidance on our Best Non GamStop Casinos page.
What We Can't Do
We're an independent review and comparison site, not a casino operator, payment processor or regulator. That means we can't:
- Access, close or amend an account at any casino
- Process withdrawals, deposits or refunds
- Override the terms of a welcome offer or bonus advertised by an operator
- Provide legal advice on gambling law in the UK or any other jurisdiction
For anything account-specific — a delayed withdrawal, a dispute over bonus terms, or a request to close an account — you'll need to contact the casino directly through its own support channels, since it holds your account details and payment history, not us.
A Note on Responsible Gambling
If you get in touch because gambling has stopped feeling like fun, or you're worried about your own play or someone else's, say so in your message. We won't judge the question, and we can point you towards general support resources. This site is intended for adults aged 18 and over, and we'd rather you reach out than stay stuck.
Before You Write In
A lot of the questions we receive about casinos not on Gamstop, bonus offers and payment methods are already answered across the site. Our comparison page on the Best Non GamStop Casinos covers ratings, welcome offers and what to check before signing up with any new operator — it's worth a look before you email, in case the answer is already there.
Whatever the reason for getting in touch, thank you for reading and for taking the time to reach out. We do read every message, and we'll get back to you as soon as we can.